Frequently Asked Questions

---

We provide care from 7 am to 6 pm, Monday through Friday. We can also offer earlier drop-offs and later collections to suit your family’s needs.

We accept children between the ages of 6 months and 10 years old.

Your child's care and well-being are our priority. We have a maximum of 6 children per session to ensure personalized attention. Our child-to-staff ratios are: Under 1 year: 1:1, Toddlers: 3:1, Schoolies: 6:1.

Yes, we have a separate, dedicated nap room equipped with beds and cots. This allows children to rest comfortably and safely.

The children all sit together at the table to enjoy their meals. We often involve children in home-based activities like cooking and mealtimes, which contributes to a family environment.

We serve fresh, homemade plant-based meals using gluten-free* ingredients. We use organic ingredients whenever possible. Please check our menu for details.

Children’s behaviour is managed using positive, consistent strategies that encourage respect, understanding, and emotional growth. Approaches include setting clear expectations, praising positive behaviour, and using gentle reminders to guide children toward making good choices.

Allington Primary School and Cobnuts Steiner Kindergarten

Yes, your child may occasionally go on planned outings outside. These trips are designed to support your child’s development in areas such as independence, curiosity, confidence, and social skills. We carefully select outings that will enrich your child’s learning while always prioritizing their safety and well-being.

For local trips, we ask for your consent on the registration form. For special or less routine outings, we will send you a permission slip to sign in advance.

For outings that require transportation, we use our own 7-seat car, which is equipped with age-appropriate car seats for all children. This ensures that every child travels safely and comfortably, in line with current safety guidelines. Your child’s well-being is our top priority during all trips.

We are pleased to offer government-funded childcare sessions. Our funded hours are available as follows:

• Funded  Session: 7:00 am – 5:00 pm (10 hours per day)

To cover the administrative costs of registering your child, we require a non-refundable registration fee. The deposit secures your spot and will be credited to your first invoice.

All fees are paid in advance and must clear in our bank account by the 1st of the month. 

When you choose the days of the week for your child to attend, you are reserving that spot for them. This means you pay a set monthly fee for that day, regardless of whether your child attends every session. This system guarantees your child’s place and helps us plan staffing and resources.

If you decide to take a holiday or your child is absent for any reason, you will still need to pay for your reserved days. This is because your child’s spot is held for you and cannot be given to another family, even if you’re away. Most parents try to take holidays when our setting is closed, so they don’t miss out.

We do close on certain days throughout the year. You do not need to pay for days. You can always check our closure dates on our calendar, which is available on our website.